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Large
23.675" L x 14" W x 9.375" H A large trunk can accommodate approximately 3 adult shoe boxes worth of keepsakes.
Medium
20.375" L x 10.25" W x 7.875" H A medium trunk can accommodate approximately 1 1/2 adult shoe boxes.
2.1. What is a pre-order?
Pre-orders are placed for a trunk that has not yet been released to the public as available. We mark items on our website as pre-orders and share expected shipping times. Please note that these expected shipping dates are based upon our informed estimates but not a guarantee. Questions? Reach out anytime!
2.2. How do I check the status of my order?
As soon as your order ships, you will receive a shipment notification. If you'd like an update before then, please send an email to hello@memorizeyourlife.com with your order number and we will get back to you ASAP.
2.3. Can I modify or cancel my order?
Orders process very quickly. We will do our best to modify an existing order if you email us at hello@memorizeyourlife.com but we cannot guarantee that your order will be canceled or modified.
2.4. How do I place a return or exchange?
We thoughtfully style each trunk with details as chosen by you. Since every piece is unique, we cannot accept returns, cancellations, or exchanges.
While we cannot accept returns or exchanges, occasionally, a trunk is damaged in the shipping process. If this is your situation, please send photos of the damage and the packaging materials within 3 days of receipt to hello@memorizeyourlife.com.
2.5. Can I combine promo codes for an order?
Memorize will gladly honor one promo code per order!
3.1. Will two Memorize trunks look exactly alike?
We thoughtfully style each trunk with details as chosen by you. The natural variations of our handmade trunks are part of their uniqueness and character. Slight differences in color and pattern alignment may occur. Fabric prints and embroidery may intersect in unexpected ways. We occasionally adjust fabrics, fonts, and lettering to enhance each piece's distinctive style. While imperfections may be present, please know that your trunk is made with care and attention to detail.
3.2. Can I share my product ideas?
YES, please! We're a small business and we value feedback from our community. Send us a note with new product ideas or styling tips or anything on your mind. We would love to hear from you. Share any product feedback or ideas - we'd love to hear from you! hello@memorizeyourlife.com.
3.3. What materials are used to create my trunk?
Your trunk will have a steel exterior with your custom fabric-lined interior.
3.4. Where should I display or store my Memorize Trunk?
For best preservation, keep your trunk in a climate-controlled space like you would store other handmade keepsakes. Avoid damp environments where temperatures can vary dramatically, and humidity isn’t moderated.
3.5. Why can’t I find a fabric that I saw in one of your trunks previously?
All our fabrics are limited edition, so we recommend that you order as soon as a style catches your attention. Of course, we’re constantly re-stocking new, on-trend fabrics. Let us know if you want a specific fabric and we'll try to restock. We can't wait to customize your one-of-a-kind trunk!
